Privacy Policy

Introduction

Genora B.V. ("we", "us", or "our") operates the website genora.pro (the "Service"). This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

Data Controller Information

The data controller for your personal information is Genora B.V., a company registered in the Netherlands with registration number 65632147, located at Stationsweg 229, 2561 FG The Hague, South Holland, Netherlands.

Data Collection

We collect several types of information for various purposes to provide and improve our Service to you. The data we collect includes:

• Personal identification information (name, email address, phone number)
• Contact form submissions and enquiry details
• Website usage data and analytics information
• Cookie and tracking technology data
• Device and browser information
• IP address and location data

How We Use Your Information

We use the collected data for various purposes, and how we use your information depends on the legal basis for processing:

• To provide and maintain our Service (contractual necessity)
• To respond to your enquiries and provide customer support (legitimate interest)
• To send you newsletters and marketing communications (consent)
• To monitor usage and improve our website (legitimate interest)
• To detect, prevent, and address technical issues (legitimate interest)
• To comply with legal obligations (legal requirement)

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With service providers who assist us in operating our website and conducting our business
• When required by law or to protect our rights and safety
• With your explicit consent for specific purposes
• In connection with a merger, acquisition, or sale of assets

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy. Contact form submissions are retained for up to 3 years for customer service purposes. Analytics data is retained according to Google Analytics retention settings (typically 26 months). Marketing data is retained until you withdraw consent or for up to 5 years for legitimate business purposes.

Your Rights

Under the General Data Protection Regulation (GDPR), you have several rights regarding your personal data:

• Right of access - You can request a copy of your personal data
• Right to rectification - You can request correction of inaccurate data
• Right to erasure - You can request deletion of your personal data
• Right to restrict processing - You can limit how we use your data
• Right to data portability - You can request transfer of your data
• Right to object - You can object to processing based on legitimate interests
• Right to withdraw consent - You can withdraw consent at any time

International Data Transfers

Your information may be transferred to and maintained on computers located outside of your jurisdiction where data protection laws may differ. We ensure appropriate safeguards are in place for such transfers, including adequacy decisions by the European Commission or standard contractual clauses.

Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Children's Privacy

Our Service is not intended for children under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If you become aware that a child has provided us with personal data, please contact us so we can take appropriate action.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding your personal data, please reach out to us:

Supervisory Authority

You have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe we have not handled your personal data appropriately. Contact details can be found at autoriteitpersoonsgegevens.nl.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date. You are advised to review this Privacy Policy periodically for any changes.

Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the Netherlands and the European Union. Any disputes relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of the Netherlands.